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Best VoIP Software for 2022 Starting

Today’s VoIP software provides an all-in-one interface for multiple communication channels including video conferencing, voice calling, SMS text messages, chat messaging, and even online faxing.

It eliminates the need to switch between multiple applications throughout the day, streamlines voice communication, video, and team collaboration tools into a unified application with real-time conversation syncing.

In this post, we’ll cover the benefits of VoIP (Voice over Internet Protocol) software, highlight key VoIP features, and outline the 10 best providers to help you narrow your search for the best business communications platform for your team.

Types of VoIP

 

Cloud VoIP

Cloud VoIP or hosted VoIP is a phone service that lets you make calls through the internet. It is one of the most cost-effective formats of VoIP software because it is hosted by a third-party provider and reduces the cost of service by eliminating the need for dedicated hardware.

Most cloud VoIP providers offer advanced business features like auto attendant, advanced call routing, and call analytics.

 

On-premise VoIP

On-premise VoIP differs from its cloud counterparts in that it is installed at your company’s office. This gives you more control in terms of security, but you’ll need to shell out more cash upfront for the necessary hardware and maintenance.

Scaling on-premise VoIP is more difficult and expensive than the one hosted in cloud. You will need to buy more hardware and manage all configurations yourself.

 

Residential VoIP

Residential VoIP is a voice service for your home that works over the internet. People choose it over landline because it’s inexpensive, portable, and has more features.

In order to use VoIP at your home, you’ll need to have fast and reliable internet connection and some hardware.

VoIP Software Essential Features

VoIP business providers offers advanced features that aren’t available with traditional office phone systems.

Key features to look for include:

 

  • ACD and IVR: Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) both eliminate the need for callers to speak to an agent directly. Instead, these features use AI, speech recognition, automation, and pre-recorded announcements to direct calls, offer input from the helpdesk, and even let customers pay bills over the phone via voice responses or dial tone input.

 

  • Visual Voicemail: In addition to voice mailbox routing, VoIP systems offer visual voicemail, which transcribes voice messages and sends them as emails or SMS messages. Users may also receive an MP3 recording of voicemail messages in emails, set up voicemail notifications, and can quickly respond to priority messages.

 

  • Call Recording and Transcription: VoIP systems offer automatic and on-demand call recording and transcriptions. Call transcriptions can be searched to determine keywords, the call quality and quality of support received, the common customer issues, and more.

 

  • Advanced Call Handling: In addition to call transfers, call forwarding, and Do Not Disturb, VoIP call handling features allow users to block numbers, set advanced call routing strategies, create ring groups, schedule automatic callbacks, manage call queues, and more.

 

  • Video Calling: Today’s business phone systems also include video conferencing, generally for between 100-250 users. This allows for face-to-face meetings anywhere, at any time. Meetings can be scheduled ahead of time, or users can instantly transition to a video call from a chat message. As with voice calls, video calls can be recorded and sent to participants after the meeting ends.

 

  • Team Collaboration Tools: Team chat messaging, which allows for public/private channels, user tagging/mentions, polls and surveys, and more, all make instant, real-time communication easy. Additional team collaboration tools like screen sharing, remote screen control, file sharing, and co-annotation, task management, and even workflow management are included with VoIP systems. These tools are available during audio and video calls as well as the unified interface. Team chat messaging, which allows for public/private channels, user tagging/mentions, polls and surveys, and more, all make instant, real-time communication easy.

 

  • Virtual Extensions and Phone Numbers: Many VoIP systems offer unlimited user extensions in addition to local telephone numbers, toll-free 800 numbers, vanity numbers, and even local presence in multiple countries. Direct Inward Dialing and company directories make it easy for callers to find the exact extension or numbers they need.

 

  • Mobile App Accessibility: In addition to a softphone app for desktop computers, users can access VoIP telephony, video calling, team chat messaging, and more via Mac iOS and Android mobile devices like tablets and smartphones. Calls are easily forwarded to mobile devices without customers needing to dial additional phone numbers.
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